Shipping policy

Shipping Policy

Processing Time Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will begin processing the next business day.

Shipping Times Standard shipping typically takes 7–15 business days depending on your location. During peak seasons (holidays, sales events), delivery may take slightly longer. Exact delivery times may vary due to customs clearance, carrier delays, or other factors outside our control.

Tracking Once your order has shipped, you'll receive a confirmation email with a tracking number. Please allow 3–5 business days for tracking information to update after you receive it.

Customs & Import Duties International orders may be subject to customs fees, import duties, or taxes upon arrival. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Lost or Delayed Orders If your order hasn't arrived within 30 days of the estimated delivery date, please contact us at [your email] and we'll investigate and make it right — either a replacement or a full refund.

Wrong Address Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrectly provided address. If you notice an error, contact us immediately — we can only make changes before the order is dispatched.

Refunds for Shipping Shipping fees are non-refundable unless the order was lost or an error was made on our part.